Our team has confirmed that the disruption affecting Inventory Synchronization has been resolved. Please update your Square for Retail application to version 6.9 to apply the implemented solution.
We thank you for your patience and understanding today.
Jan 26, 17:09 PST
An update has been released to address the inventory sync disruption, please update to version 6.9. We will continue monitoring and provide future updates here.
We know how important it is for you and your business for inventory to be synced correctly. We thank you for sticking with us while our team worked on this resolution.
Jan 26, 12:58 PST
Our team continues to work hard on addressing this behavior and a fix has been implemented to aid those experiencing it. Sellers still affected by this inconvenience can reach out to our team to have their case escalated.
This disruption is expected to be permanently addressed in an upcoming update to the Square for Retail application. We appreciate your continued patience.
Jan 26, 07:24 PST
Our team has implemented a temporary solution to this disruption. Sellers not able to sync their item inventory may log out and log back into the Square for Retail application to resume the syncing of inventory.
Please note that if you have a current inventory count draft, logging out and back in will cause the draft counts to be permanently deleted.
Also note that Items can still be created in-app without logging out, by going to More > Items > Create Item.
A permanent solution will be included in an upcoming update, we expect this update to be available in the next day or two. Thank you for your patience as the team works to address this disruption.
Jan 25, 16:57 PST
Our team has implemented a temporary solution to this disruption. Sellers affected by Item or Inventory synchronization disruptions may log out and log back into the Square for Retail application to resume the syncing of inventory.
A permanent solution will be included in an upcoming update. Thank you for your patience as the team works to address this disruption.
Jan 25, 14:36 PST
Our engineers have confirmed a disruption affecting Square for Retail. Sellers that attempt to create an item via item receive inventory flow will receive an error message that can or may have disrupted the synchronization of items between the Dashboard and the Point of Sale.
This disruption will be addressed in an upcoming update to Square for Retail. Thank you for your patience while our team works on this solution.
Jan 25, 08:07 PST
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 25, 06:39 PST