Square CA Status

Square status - Canada

All Systems Operational

Money & Transfers Operational

Payment Acceptance Operational

Developer Services Operational

Appointments Operational

eCommerce Operational

Square Register Operational

Balances Operational

Online Store Operational

Square for Retail Operational

Square Shop Operational

Marketing Operational

Square Services Operational

Seller Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 21, 2022

Degraded Performance: Interac Payments

Resolved - Our partner has reported that Interac payments have returned to normal and this incident is now resolved.

Thank you for your patience.
May 21, 08:36 PDT

Monitoring - A fix has been implemented, we are monitoring it and working with our partners to ensure we continue to process payments successfully.
May 20, 11:31 PDT

Investigating - We're currently seeing some payment declines due to an issue with our vendor that processes Interac cards.
customers paying with a digital wallet (Google Pay or Apple Pay) should retry with a different payment method.

If possible, we recommend customers insert or tap their physical card and try to process the transaction again. We also recommend using an alternate payment method if attempting to pay with Google Pay or Apple Pay.
May 20, 08:25 PDT

May 20, 2022

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

Performance issue: Interac Payments

Resolved - Interac maintenance has been completed. All services have returned to normal and this incident is now resolved. Thank you for your patience.
May 15, 03:10 PDT

Monitoring - Due to external maintenance today, interruptions to Interac debit payments are expected until 6 AM. Sellers may have experienced payment declines between 02:00 AM ET to 03.30 AM.

We see the majority of transactions being processed successfully since 3:30 AM.

We continue monitoring the situation and will provide an update as it becomes available.
May 15, 00:55 PDT

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

Performance Issues: Seller Community Login

Resolved - Issues related to logging into the Seller Community have been resolved. Thank you for your patience while we worked to implement a fix.
May 12, 17:37 PDT

Investigating - We’ve identified an issue that may be impacting your ability to log into the Seller Community.
Our Engineering Team is actively looking to the issue, and we will provide further updates as more information becomes available.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or contact us through our social channels.

If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience.
May 12, 16:47 PDT

May 11, 2022

Performance Issues: Transactions

Resolved - We've resolved the issue we saw earlier where the transactions were not appearing for some sellers. All services returned to full functionality and transactions are now appearing in our Point of Sale apps, Square Dashboard and KDS app for restaurants. Thanks for your patience today as we've worked to resolve this.
May 11, 05:03 PDT

Identified - We've identified the issue we're seeing with transactions not appearing for some sellers in our Point of Sale apps, Square Dashboard and KDS app for restaurants. We're currently running a process to restore this payment data for impacted Square accounts. We'll be back with another update once this process has finished and we can confirm that all data has been restored. Thanks again for your patience as we work on resolving this issue.
May 10, 20:55 PDT

Investigating - We're currently investigating an issue where some sellers are not seeing transactions appear in the transaction history on our Point of Sale apps, Square Dashboard and KDS for restaurants. Our engineering team are working on resolving the issue and we'll provide further updates as soon as we're able to. Thanks for your patience in the meantime.
May 10, 20:28 PDT

May 10, 2022

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.