Square status - Canada

All Systems Operational
Money & Transfers Operational
Payment Acceptance Operational
Developer Services Operational
Appointments Operational
eCommerce Operational
Team Management Operational
Square Register Operational
Square Terminal Operational
Balances ? Operational
Online Store Operational
Square for Retail Operational
Square Reader Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - Our engineering team have implemented a fix for the earlier connectivity issue we saw between Square's Contactless + Chip Reader and Apple iOS 15. If you're still seeing reader connectivity issues please contact our support team for further assistance.

Thanks for your patience as we've worked to resolve this issue!
Sep 20, 23:56 PDT
Identified - Our team has identified a bluetooth connectivity issue between Square Contactless + Chip Readers and Apple iOS 15. We recommend sellers refrain from updating to iOS 15 for the time being and turn off auto-updates for iOS.

For sellers who have already updated to iOS 15, we recommend using another mobile device to take payments with your card reader, if available. If another device is not available, payments can be taken by:

- Manually keying card information into the Point of Sale, Retail, Restaurants or Appointments apps
- Manually keying card information via Square's Virtual Terminal
- Square Online websites, checkout links, and QR codes

A factory reset of any devices upgraded to iOS 15 will also allow Square readers to be used on an older version of iOS. We recommend backing up your device prior to performing a factory reset.

We'll have more updates as they can become available, thanks for your patience here and apologies for any inconvenience in the meantime.
Sep 20, 20:51 PDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021
Resolved - Good news! We’ve confirmed with our Engineer Teams that the earlier issues have been resolved, and all previously impacted services have returned to normal. We’re sorry for any inconvenience this may have caused, and thank you for your patience as we worked through the issue.
Sep 18, 14:08 PDT
Monitoring - We have released a fix for the issues experienced earlier, and sellers should see services returning to full functionality. We’ll continue to watch this closely, and will update you to confirm that this is completely resolved. Thank you for being patient with us!
Sep 18, 12:22 PDT
Update - Our Engineering Teams are actively working on resolving the current issues. We still recommend you remain logged in until we have more information to provide. We’ll report back once we’ve implemented a fix for this issue. We appreciate your continued patience.
Sep 18, 12:05 PDT
Identified - Our Engineering Teams have identified the root cause of the issue, and are actively working on a solution. We still recommend you remain logged in until we have more information to provide. We’ll report back once we’ve implemented a fix for this issue. Thank you for your patience.
Sep 18, 11:40 PDT
Investigating - We are still investigating issues with multiple services and systems being down. Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. If you are currently experiencing this issue, please remain logged in until we have more information to provide. Thank you for your patience.
Sep 18, 10:19 PDT
Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - The issues with the debit card payments have been fully resolved.

We appreciate your patience while we worked to implement a fix.
Sep 16, 16:38 PDT
Monitoring - We've confirmed with our upstream banking partners that Interac debit payments are processing intermittently.

Thank you for your patience while we work with our partners to resolve this issue.
Sep 16, 14:55 PDT
Identified - Our Engineers have identified the root cause of our payment outages with debit cards. As a workaround, please use a credit card for your transactions.

We will continue to update you here as we implement a fix, and again once services begin to recover.
Sep 16, 12:22 PDT
Investigating - Our engineers are investigating issues with payments.
We’ll continue to share information as we receive updates - apologies for the disruption.
Sep 16, 11:52 PDT
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.