Square status - Canada

Monitoring - Thanks for your patience while our Payments Engineering team implemented a fix for delayed transfers. We’ve confirmed that delayed transfers from Thursday, August 6th will be sent to your linked bank account on Monday, August 10th.

We know that receiving your funds on time is critical to your business, and we apologize for any disruptions this caused.
Aug 7, 11:30 PDT
Update - Our Payments Engineering has identified the issue with yesterday’s delayed transfers and are working diligently towards a fix.

We will post an update again shortly.
Aug 7, 07:53 PDT
Update - We're continuing to investigate reports of delayed transfers from Thursday, August 6th. Our Payments engineering team is working to implement a solution.

We're also experiencing higher than expected wait times on our phone lines. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

Thank you for your patience. We'll have another update soon.
Aug 7, 06:33 PDT
Investigating - We're investigating reports of delayed transfers from Thursday, August 6th.

We'll post more updates as we receive them while our Payments engineering team works to implement a solution.

Sincere apologies for the disruption.
Aug 7, 06:13 PDT
Identified - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
Aug 7, 06:26 PDT
Transfers Degraded Performance
Payments Operational
Point of Sale Operational
Dashboard Operational
Phone Support Degraded Performance
Invoices Operational
Appointments Operational
Team Management Operational
Reporting Operational
Customer Directory Operational
Online Store Operational
Support Centre & Seller Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 7, 2020

Unresolved incidents: Phone Support: Higher than Expected Wait Times for North America, Performance Issues: Delayed Transfers.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - Thanks for your patience as we supported our employees’ right to exercise their vote. Phone lines will reopen tomorrow morning at 6am Pacific Time.
Aug 4, 18:00 PDT
Identified - To allow our team the necessary time to vote, phone support will only be available today from 7am - 2pm PST.

We know how important it is that you get the help you need, and we appreciate your patience as we support our employees. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forum posts. Thank you for your patience.
Aug 4, 04:44 PDT
Aug 3, 2020
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Aug 3, 18:09 PDT
Update - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
Aug 3, 16:36 PDT
Monitoring - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.
Aug 3, 16:36 PDT
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - The issue causing delays in transactional, order, and marketing emails originating from the Square Online Store has been resolved. We apologize for any disruptions caused by the delayed emails, and thank you for your patience.
Jul 28, 13:36 PDT
Monitoring - Our upstream platform partner has confirmed that transactional, order, and marketing emails originating from the Square Online Store are beginning to deliver successfully. We will continue to monitor the issue and be back with a final update shortly.
Jul 28, 11:23 PDT
Investigating - Our Engineering Team is investigating reports of delayed transactional, order, and marketing emails originating from the Square Online Store. Sorry for the disruption this has caused your business. We're working diligently to get back up and running.
Jul 28, 10:22 PDT
Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020
Resolved - The Seller Community login issues have been fully resolved. Thanks again for your patience!
Jul 25, 10:28 PDT
Update - We are continuing to work with our upstream community platform partners to resolve the login issues with our Seller Community.

While some community members may not be able to sign in, they can still view existing discussions at www.sellercommunity.com and up-to-date resources in our Support Centre at www.squareup.com/help.

We're really sorry for the disruption with the Seller Community today and we will be back tomorrow with a progress update.
Jul 24, 22:23 PDT
Identified - We are currently experiencing a sign in issue for our Seller Community. You may not be able to log in to the Seller Community at this time. Our upstream platform partners are aware of the issue and are working to restore services.
Jul 24, 16:34 PDT
Jul 24, 2020