Square status - Canada

Identified - We've identified an issue where notes added to Open Tickets on Square Point of Sale, and Checks on Square for Restaurants appear on printed receipts for iOS users.

Our team is implementing a fix for this issue in version 5.94 updates for these apps, which will be available from the iOS App Store soon. We'll continue to provide further updates as they come to hand, thanks for your patience as we've worked to resolve this issue.

Jun 28, 19:17 PDT
Update - We are continuing to investigate this issue.
Jun 28, 16:25 PDT
Investigating - We are seeing reports that internal customer notes are printing on customers' receipts despite that option being toggled off for iOS users.

We appreciate your continued patience while we work to resolve this.

Jun 28, 14:42 PDT
Update - Our engineers are continuing to investigate reports of Sellers unable to access some areas of their Square Dashboard and the Square Point of Sale app, including Balance.

We will be sure to share more information as we receive updates along the way.

Jun 28, 16:53 PDT
Update - Our engineers are continuing to investigate reports of Sellers unable to access some areas of their Square Dashboard and the Square Point of Sale app, including Balance.

We will be sure to share more information as we receive updates along the way.

Jun 28, 13:29 PDT
Investigating - We are receiving reports of Sellers unable to access some areas of their Square Dashboard and App, including Balance. We are working with our teams to confirm & determine the potential breadth of impact.

We will be back soon with another update.

Jun 28, 12:39 PDT
Money & Transfers Operational
Payment Acceptance Operational
Developer Services Operational
Appointments Operational
eCommerce Operational
Point of Sale Degraded Performance
Dashboard Degraded Performance
Square Register Operational
Balances ? Degraded Performance
Online Store Operational
Square for Retail Operational
Square Shop Operational
Marketing Operational
Square Services Operational
Seller Community Operational
Square for Restaurants Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 28, 2022

Unresolved incidents: Degraded Performance: Square for Restaurants Checks & Square Point of Sale Receipts, Degraded Performance: Square Dashboard and Point of Sale.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Resolved - All issues surrounding payment activity and affected Square Services have returned to normal and are now fully operational.

We know how disruptive payment issues are to your business, and we appreciate your patience while we rolled out a fix.

Jun 24, 13:46 PDT
Update - Our team has implemented a fix to address the issues affecting Square Services. We are monitoring stability as the solution progresses.

We will continue providing updates here. Thank you for your continued patience.

Jun 24, 11:52 PDT
Monitoring - Our team has implemented a fix to address the issues affecting Square Services. We are monitoring stability as the solution progresses.

We will continue providing updates here. Thank you for your continued patience.

Jun 24, 11:52 PDT
Identified - The issues affecting Square Services have been identified and services are working towards stabilizing.

Thank you for your patience. We will provide updates here as services begin to recover.

Jun 24, 10:48 PDT
Investigating - We’re currently investigating issues with payment acceptance on various Square Services.

We’ll be back to update as soon as we can once we receive more information from our Engineering team

Jun 24, 10:38 PDT
Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022
Resolved - Interac payment activity has been fully restored. We apologize for any inconvenience experienced today.
Jun 19, 03:58 PDT
Monitoring - Interac payments have stabilised and we're now seeing normal payment activity. We'll continue monitoring the situation for now. Thanks again for your patience today.
Jun 19, 03:19 PDT
Update - We are continuing to investigate issues with payment acceptance with Interac cards on Point of Sale. We recommend retrying with an alternative card brand such as Visa, Mastercard, or an Amex-branded card for the time being.

We’ll be back to update as soon as we can once we receive more information from our Engineering teams and appreciate your patience.

Jun 19, 03:10 PDT
Investigating - We’re currently investigating issues with payment acceptance with Interac cards on Point of Sale. We recommend retrying with an alternative card brand such as Visa, Mastercard, or an Amex-branded card for the time being.

We’ll be back to update as soon as we can once we receive more information from our Engineering teams and appreciate your patience.

Jun 18, 23:29 PDT
Jun 18, 2022
Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022
Resolved - Balance updates have been fully restored. Thanks for your patience while we worked on implementing a fix, and apologies for any inconvenience experienced as a result.
Jun 14, 03:16 PDT
Investigating - We are currently investigating issues with balance updates. Payments processed successfully will not appear in your balance immediately. Customers can check their payments in the Transactions section on Dashboard or Square POS app.
Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.

Jun 14, 02:50 PDT