Square status - Canada

All Systems Operational
Money & Transfers Operational
Payment Acceptance Operational
Developer Services Operational
Appointments Operational
eCommerce Operational
Customer Management Operational
Team Management Operational
Phone Support Operational
Square Register Operational
Square Terminal Operational
Balances ? Operational
Online Store Operational
Email Notifications Operational
Gift Cards Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 25, 2021

No incidents reported today.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021
Resolved - The delays we experienced today with transfers and verified bank accounts have been resolved and services are back up to speed.

Thank you again for your patience and understanding as we worked towards a resolution.
Jan 22, 13:43 PST
Monitoring - We’ve confirmed with our Payments Engineering team that transfers are beginning to display correctly in the Dashboard for Sellers who added a bank account yesterday (1/21)

Thank you for your patience as we determined the cause of these ACH transfers not showing up on time as intended. We will continue to monitor until this is fully resolved.
Jan 22, 12:38 PST
Identified - Our Payments Engineering team has identified the issue with yesterday’s delayed transfers. We can confirm this issue is only affecting Sellers who attempted to add a bank account yesterday (1/21). Existing accounts before Thursday 1/21 will not be experiencing such issues.

Once a fix has fully begun to be implemented, we will update accordingly.
Jan 22, 08:10 PST
Update - Our teams are still investigating reported issues regarding some transfers from Thursday, 1/21 relating to bank account verification errors.

We know that receiving your funds on time is critical to your business, and we apologize for any disruptions this has caused. We will be back with more info as we know it.
Jan 22, 07:57 PST
Investigating - We're investigating reports of delayed transfers from Thursday, 1/22/21. As of now, Sellers may see an incorrect error message that no bank account is linked and verified within their Online Dashboard.

We'll post more updates as we receive them while our Payments engineering team works to implement a solution.
Jan 22, 07:29 PST
Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - Testing is now complete and reporting has recovered sooner than expected. Thank you again!
Jan 12, 14:39 PST
Monitoring - Engineering is performing some tests that will delay the appearance of transaction reporting by about 10-15 minutes. Payments themselves will not be impacted.

We will post again when the test is complete. Thank you!
Jan 12, 14:28 PST
Jan 11, 2021
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Jan 11, 17:11 PST
Identified - We're experiencing higher than expected wait times today for the Hardware phone queue.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience and understanding.
Jan 11, 16:11 PST