Identified - We've identified an issue where notes added to Open Tickets on Square Point of Sale, and Checks on Square for Restaurants appear on printed receipts for iOS users.
Our team is implementing a fix for this issue in version 5.94 updates for these apps, which will be available from the iOS App Store soon. We'll continue to provide further updates as they come to hand, thanks for your patience as we've worked to resolve this issue.
Jun 28, 19:17 PDT
Update - We are continuing to investigate this issue.
Jun 28, 16:25 PDT
Investigating - We are seeing reports that internal customer notes are printing on customers' receipts despite that option being toggled off for iOS users.
We appreciate your continued patience while we work to resolve this.
Jun 28, 14:42 PDT
Update - Our engineers are continuing to investigate reports of Sellers unable to access some areas of their Square Dashboard and the Square Point of Sale app, including Balance.
We will be sure to share more information as we receive updates along the way.
Jun 28, 16:53 PDT
Update - Our engineers are continuing to investigate reports of Sellers unable to access some areas of their Square Dashboard and the Square Point of Sale app, including Balance.
We will be sure to share more information as we receive updates along the way.
Jun 28, 13:29 PDT
Investigating - We are receiving reports of Sellers unable to access some areas of their Square Dashboard and App, including Balance. We are working with our teams to confirm & determine the potential breadth of impact.
We will be back soon with another update.
Jun 28, 12:39 PDT
Money & Transfers
Operational
Payment Acceptance
Operational
Developer Services
Operational
Appointments
Operational
eCommerce
Operational
Point of Sale
Degraded Performance
Dashboard
Degraded Performance
Square Register
Operational
Balances
?
Degraded Performance
Online Store
Operational
Square for Retail
Operational
Square Shop
Operational
Marketing
Operational
Square Services
Operational
Seller Community
Operational
Square for Restaurants
Degraded Performance
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Unresolved incidents: Degraded Performance: Square for Restaurants Checks & Square Point of Sale Receipts, Degraded Performance: Square Dashboard and Point of Sale.
Resolved -
Interac payment activity has been fully restored. We apologize for any inconvenience experienced today.
Jun 19, 03:58 PDT
Monitoring -
Interac payments have stabilised and we're now seeing normal payment activity. We'll continue monitoring the situation for now. Thanks again for your patience today.
Jun 19, 03:19 PDT
Update -
We are continuing to investigate issues with payment acceptance with Interac cards on Point of Sale. We recommend retrying with an alternative card brand such as Visa, Mastercard, or an Amex-branded card for the time being.
We’ll be back to update as soon as we can once we receive more information from our Engineering teams and appreciate your patience.
Jun 19, 03:10 PDT
Investigating -
We’re currently investigating issues with payment acceptance with Interac cards on Point of Sale. We recommend retrying with an alternative card brand such as Visa, Mastercard, or an Amex-branded card for the time being.
We’ll be back to update as soon as we can once we receive more information from our Engineering teams and appreciate your patience.
Jun 18, 23:29 PDT
Resolved -
Balance updates have been fully restored. Thanks for your patience while we worked on implementing a fix, and apologies for any inconvenience experienced as a result.
Jun 14, 03:16 PDT
Investigating -
We are currently investigating issues with balance updates. Payments processed successfully will not appear in your balance immediately. Customers can check their payments in the Transactions section on Dashboard or Square POS app. Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.
Jun 14, 02:50 PDT