Square CA Status

Square status - Canada

All Systems Operational

Money & Transfers Operational

Payment Acceptance Operational

Developer Services Operational

Appointments Operational

eCommerce Operational

Customer Management Operational

Team Management Operational

Phone Support Operational

Square Register Operational

Square Terminal Operational

Balances Operational

Online Store Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

Performance Issues: Tax Settings & Accessibility

Resolved - Our Teams have identified the cause of the outage regarding Tax Settings accessibility and rectified the error. Full services have now been restored to the Online Dashboard and tax related actions can now be taken.

Sincere apologies for the brief interruption today.
Nov 25, 11:25 PST

Identified - Our Teams have identified the root cause of the Tax Settings issue stemming from one of our online service partners. We are working towards implementing a full fix and will continue to keep you posted.
Nov 25, 11:08 PST

Investigating - We are currently investigating reports of issues related to Tax Settings from the Online Dashboard, including tax info updating and 1099 access.

Our Engineers are aware and actively working towards a fix. We will be back with more info as we know it.
Nov 25, 10:48 PST

Nov 24, 2020

No incidents reported.

Nov 23, 2020

Performance Issues: Team Passcodes

Resolved - Issues related to Team Passcodes automatically enabling on the Square Register and v5.52 of the Android Square Point of Sale app will continue to appear until software updates are released.

Please expect all issues related to Team Passcodes to be fully resolved on December 1st, 2020 for the Android Square Point of Sale app after the software update rollout (v5.53) is completed.

The rollout for the Square Register update (v4.21 / v4.22) to resolve this issue will be completed on December 15th, 2020.

We really appreciate your patience with us while we work through this issue. Apologies for any inconvenience this has caused for you and your business.
Nov 23, 14:25 PST

Identified - We’ve identified an internal error that may be automatically enabling the use of Team Passcodes on the Square Register and the latest Android version of the Square Point of Sale app (v5.52).

Our Engineers are aware of this issue and are working to implement a fix. Thank you for your patience and we’ll be back with an update as soon as we have one.
Nov 21, 17:24 PST

Nov 22, 2020

No incidents reported.

Nov 21, 2020

Nov 20, 2020

No incidents reported.

Nov 19, 2020

Terminal freezing upon reaching PIN entry screen

Resolved - This incident has been resolved.
Nov 19, 22:36 PST

Update - We've received no new reports of Terminal PIN screens freezing in the last 24 hours and are resolving this alert for now. Thanks for your patience and apologies for any inconvenience!
Nov 19, 22:01 PST

Monitoring - The issue with a small number of Terminals we saw yesterday appears to have stabilized. We've received no further reports of the Terminal PIN screen freezing today. We'll continue to monitor the situation and investigate impacted Terminals.
Nov 19, 20:13 PST

Investigating - A small number of sellers are reporting Square Terminal freezes upon inserting a card into the chip slot then reaching the PIN entry screen. Removing the card from the slot should allow the Terminal to resume operation. A workaround for now is to tap or swipe the card, or make a manually keyed card payment.

Our engineering team are currently investigating the issue and we'll provide further update as they come to hand.
Nov 18, 19:47 PST

Nov 18, 2020

Nov 17, 2020

Phone Support: Higher Than Expected Wait Times

Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.

The issues we experienced today with our internal tools have been fully resolved.
Nov 17, 07:45 PST

Identified - We're experiencing higher than expected wait times today due to an outage with our internal tools. Our engineering team is currently working on a fix for our tools that allow us to pull up accounts. Right now we will only be able to assist generally and not be able to see into account specifics.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.ca/help for access to our help articles and email support, or sellercommunity.ca for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience and understanding as we work on a fix.
Nov 17, 06:51 PST

Nov 16, 2020

No incidents reported.