Support Center

Square status - Canada

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Money & Transfers Operational
Payment Acceptance Operational
Developer Services Operational
Appointments Operational
eCommerce Operational
Customer Management Operational
Team Management Operational
Square Register Operational
Square Terminal Operational
Balances ? Operational
Online Store Operational
Gift Cards Operational
Items Operational
90 days ago
100.0 % uptime
Today
Square for Retail Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021
Performance Issues: Dashboard Item Library
Resolved - The Dashboard issues have been resolved and pages are loading normally.

Apologies for the disruption and thanks again for your patience today.
Apr 17, 13:49 PDT
Monitoring - Dashboard pages are beginning to load as expected.

We’ll be sure to give a final update once we’re in the clear. Thanks for your patience.
Apr 17, 13:28 PDT
Update - Our Engineers are also aware that loading the Service Library using Square Appointments is affected, as well as creating purchase orders using Square for Retail. The Point of Sale app is not affected.

We'll be back with another update.
Apr 17, 12:00 PDT
Investigating - Currently, we're fielding reported issues related to the Item Library. You might see an error message stating 'Something Went Wrong' when trying to load the Item Library in Dashboard. Additionally, we're investigating issues with adding items to Square Invoices and unit costs to items using Square for Retail.

We appreciate your patience as we work through these issues.
Apr 17, 11:40 PDT
Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021
Performance Issues: Sandbox Payments
Resolved - Our engineering team has implemented a fix for the issues causing Sandbox payments to pull 500 errors.

Payments are processing normally now without error and will continue to be monitored. We apologize for the disruption today.
Apr 5, 10:20 PDT
Identified - We've identified an issue causing payments created in Sandbox to result in 500 errors.

Our engineering team is currently working on a fix. Thank you for your patience and we'll be back with an update as soon as possible.
Apr 5, 09:58 PDT
Apr 4, 2021

No incidents reported.

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