Square status - Canada

All Systems Operational
Money & Transfers Operational
Payment Acceptance Operational
Developer Services Operational
Appointments Operational
eCommerce Operational
Customer Management Operational
Team Management Operational
Phone Support Operational
Square Register Operational
Square Terminal Operational
Balances ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Resolved - The issues regarding balance updates and delays have been fully resolved. Thanks again for bearing with us while we worked towards a resolution.
Oct 22, 14:56 PDT
Identified - We've identified the root cause of balances being delayed and our Payments engineering is actively working on a fix.

We know how important it is to be able to transfer your funds on time and we're sincerely sorry for the disruption today. Thanks for hanging in there with us as we work to resolve this issue.
Oct 22, 08:36 PDT
Investigating - We’re investigating reports of a delay in updates to Square balances.

We want to assure you that physical card payments have not been affected and have processed as normal, despite a delay in being reflected within transactions and your balance. We'll be back with an update as soon as possible.
Oct 22, 08:09 PDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Oct 16, 18:01 PDT
Identified - We're experiencing higher than expected wait times on our phone lines today. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions. Thank you for your patience.
Oct 16, 09:06 PDT
Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.