Square status - Canada

All Systems Operational
Transfers Operational
Payment Acceptance Operational
Appointments Operational
Square for Retail Operational
Marketing Operational
SMS Messages Operational
Subscriptions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 31, 2023

No incidents reported today.

Jan 30, 2023
Resolved - We've applied a fix for the issue that was preventing some Square Support pages from loading correctly. Support pages are loading correctly again now. Thanks again for your patience with us while we worked to resolve this issue.
Jan 30, 20:29 PST
Monitoring - We've applied a fix for the issue that was preventing some Square Support pages from loading correctly. Support pages are loading correctly again now. We'll continue to monitor the issue for a short while to ensure we don't see a recurrence. Thanks again for your patience with us while we worked to resolve this issue.
Jan 30, 20:07 PST
Identified - We've identified the issue preventing some Square Support pages from loading correctly. Most support pages are loading correctly again now. Our engineers are continuing to work on restoring full functionality and ensuring there are no further loading errors. Thanks again for your patience with us as we continue to work on resolving this issue.
Jan 30, 20:00 PST
Investigating - We're currently investigating an issue with Square Support web pages not loading. We'll be back with more information as soon as it comes to hand. Thank you for your patience with us as we work to resolve this issue.
Jan 30, 19:29 PST
Resolved - We received confirmation that Square Team Members are back to working as intended.

Thank you again for your patience while we worked on implementing a fix, and apologies for any inconvenience experienced as a result.

Jan 30, 14:46 PST
Identified - We are currently experiencing a disruption that is impacting Square Team signup. When trying to create a new employee, they will not receive an invitation to join. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 30, 14:41 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 30, 13:54 PST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - Our team has confirmed that the disruption affecting Inventory Synchronization has been resolved. Please update your Square for Retail application to version 6.9 to apply the implemented solution.

We thank you for your patience and understanding today.

Jan 26, 17:09 PST
Monitoring - An update has been released to address the inventory sync disruption, please update to version 6.9. We will continue monitoring and provide future updates here.

We know how important it is for you and your business for inventory to be synced correctly. We thank you for sticking with us while our team worked on this resolution.

Jan 26, 12:58 PST
Update - Our team continues to work hard on addressing this behavior and a fix has been implemented to aid those experiencing it. Sellers still affected by this inconvenience can reach out to our team to have their case escalated.

This disruption is expected to be permanently addressed in an upcoming update to the Square for Retail application. We appreciate your continued patience.

Jan 26, 07:24 PST
Update - Our team has implemented a temporary solution to this disruption. Sellers not able to sync their item inventory may log out and log back into the Square for Retail application to resume the syncing of inventory.

Please note that if you have a current inventory count draft, logging out and back in will cause the draft counts to be permanently deleted.

Also note that Items can still be created in-app without logging out, by going to More > Items > Create Item.

A permanent solution will be included in an upcoming update, we expect this update to be available in the next day or two. Thank you for your patience as the team works to address this disruption.

Jan 25, 16:57 PST
Update - Our team has implemented a temporary solution to this disruption. Sellers affected by Item or Inventory synchronization disruptions may log out and log back into the Square for Retail application to resume the syncing of inventory.

A permanent solution will be included in an upcoming update. Thank you for your patience as the team works to address this disruption.

Jan 25, 14:36 PST
Identified - Our engineers have confirmed a disruption affecting Square for Retail. Sellers that attempt to create an item via item receive inventory flow will receive an error message that can or may have disrupted the synchronization of items between the Dashboard and the Point of Sale.

This disruption will be addressed in an upcoming update to Square for Retail. Thank you for your patience while our team works on this solution.

Jan 25, 08:07 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 25, 06:39 PST
Jan 25, 2023
Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - Our team has confirmed that the disturbances impacting Square Online are now resolved and the service is operational.

Thank you for hanging around with us today while we worked to address this issue.

Jan 23, 10:45 PST
Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Jan 23, 10:44 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 23, 09:57 PST
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023
Resolved - Our team has resolved the disruption impacting Square Customer Directory and Customer Attributed Transactions.

We appreciate your patience with us while we worked to implement a resolution.

Jan 18, 15:14 PST
Monitoring - Our team has implemented a fix for the disruption affecting Square Customer Directory and Customer Attributed Transactions. We will continue to monitor this closely. Thanks again for sticking with us while our team worked to implement a solution to this disruption.
Jan 18, 14:47 PST
Identified - Our engineers have confirmed a disruption with the Square Customer Directory that prevents Sellers from saving customer information. Our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 18, 14:22 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Jan 18, 13:38 PST
Resolved - Our engineering team has implemented a fix for the earlier connectivity issue we saw between Square’s Contactless + Chip Reader and Apple iOS 14. We recommend updating the Square Point of Sale app to version 6.8.2 to resolve this issue.

Thanks for your patience as we’ve worked on this!

Jan 18, 12:33 PST
Update - Our engineering teams are continuing to work on a fix for the issue impacting the Contactless + Chip Reader's connection to the Square Point of Sale app for sellers using Apple devices running iOS version 14.
Thank you for bearing with us, we'll be back with more updates as we have them. For now, if you experience this issue, please ensure that your iOS device is up to date and try to repair your device.

Jan 18, 08:53 PST
Identified - We've identified an issue impacting the Contactless + Chip Reader's connection to the Square Point of Sale app for sellers using Apple devices running iOS version 14.

Upon attempting to connect the reader, sellers will see the error "Please update the Square app". As a workaround, we recommend that impacted sellers update their devices if an iOS update is available.

Our team is continuing to work on a fix and we’ll share more as it becomes available. Thanks again for your patience as we work to resolve this issue.

Jan 17, 15:52 PST
Update - At this time, our engineers are still investigating the disruption that is impacting the Contactless + Chip Reader's connection to the Square Point of Sale app. We will continue to post updates here, as we receive them.

We appreciate your patience as we continue to work towards a fix.

Jan 17, 15:21 PST
Investigating - We are currently experiencing a disruption that is impacting the Contactless + Chip Reader's connection to the Square Point of Sale app. On iOS devices in app version 6.8, the error message, "Please update the Square app" pops up, preventing Sellers from connecting readers to their devices through the app.

We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Jan 17, 15:21 PST
Jan 17, 2023