Square status - Canada

Monitoring - We are currently monitoring an update our Engineering Team is releasing to affected Sellers on a percentage rollout basis to address the Performance issues with Square Terminal and Square Register.

Keep an eye on your device for a new software update eligible for download this week in your Square Register or Terminal under Settings > Hardware > General > About Terminal/Register > Software Update.

Please Note: If you do not see a software update available just yet, this means your device is not included in the current roll-out audience but should be eligible by end of this weekend.

We thank you for your continued patience as we work to resolve this issue.
Oct 18, 10:19 PDT
Update - Our team has found a fix and is currently testing it to confirm that it addresses the current performance issues with the Square Register and the Square Terminal. We will continue to post updates as they become available.
Oct 15, 13:42 PDT
Update - Our engineers continue to work on a solution for a fix surrounding Square Register and Square Terminal issues. We will provide updates as they become available.
Oct 14, 09:17 PDT
Update - Our engineer team continues to work on a fix for the issues surrounding Square Register and Square Terminal. We will be back with updates as soon as they become available.
Oct 12, 09:12 PDT
Update - We are experiencing performance issues with the Square Terminal and the Square Register. Our engineers have detected an issue on versions 5.1 and above that is causing unexpected reboots and performance delays. At this time, there are no workarounds available.

Thank you for your continued patience while our engineering team continues to work towards a fix.
Oct 8, 16:34 PDT
Update - Our Engineering Teams are actively working on resolving the current issues. We'll report back once we've implemented a fix for this issue. We appreciate your continued patience.
Oct 7, 19:52 PDT
Identified - We’re experiencing performance issues with Square Terminal and Square Register. Our engineers have detected an issue on versions 4.36 and above that is causing unexpected reboots. At this time, there are no workarounds available.

Thank you for your patience while our engineering team continues to work towards a fix.
Oct 7, 15:58 PDT
Money & Transfers Operational
Payment Acceptance Operational
Developer Services Operational
Appointments Operational
eCommerce Operational
Team Management Operational
Square Register Degraded Performance
Square Terminal Degraded Performance
Balances ? Operational
Online Store Operational
Square for Retail Operational
Square Reader Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 18, 2021

Unresolved incident: Performance Issues: Unexpected Reboots on Square Terminal and Square Register.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Oct 14, 2021
Oct 13, 2021

No incidents reported.

Oct 12, 2021
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Oct 7, 2021
Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021
Resolved - We're no longer seeing issues with Interac declines and payment acceptance has returned to normal.

We’re sorry for any inconvenience this may have caused, and thank you for your patience as we worked through the issue.
Oct 4, 21:38 PDT
Monitoring - We're seeing the previous increase in Interac declines subside, and the decline rate appears to have returned to normal.

We'll continue monitoring the situation for the time being and return with an update shortly.
Oct 4, 21:27 PDT
Update - Our payments team is continuing to investigate an increase in Interac declines, though we're still processing a majority of Interac transactions successfully.

We recommend sellers seeing Interac payment declines to attempt to process these transactions again.

We'll be back with an update as soon as we have further news to share.
Oct 4, 21:11 PDT
Investigating - We're seeing reports that some Interac payments are being declined - our team is currently looking into the issue.

We’ll be back with an update shortly.
Oct 4, 20:40 PDT