Support Center

Square status - Canada

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Money & Transfers Operational
Payment Acceptance Operational
Developer Services Operational
Appointments Operational
eCommerce Operational
Customer Management Operational
Team Management Operational
Phone Support Operational
Square Register Operational
Square Terminal Operational
Balances ? Operational
Online Store Operational
Email Notifications Operational
Gift Cards Operational
90 days ago
100.0 % uptime
Today
Loyalty Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Performance Issues: 2-Factor Authentication via SMS
Resolved - Issues related to SMS notification alerts are fully resolved and are being delivered as expected.

Thanks for bearing with us throughout the brief interruption.
Feb 26, 08:54 PST
Update - In addition, we're receiving reports that Square Online order text alerts are not delivering as expected. Engineering is working towards a fix.
Feb 26, 07:16 PST
Investigating - We're currently fielding reports of 2-Factor Authorization codes not sending via SMS. Impacted services include POS logins, Buyer Profile logins, Loyalty, and Appointment notifications.

Thanks for your patience while we work towards a fix.
Feb 26, 06:49 PST
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021
Performance Issues: Point of Sale and Dashboard
Resolved - Performance issues with the Dashboard and Point of Sale app are resolved. We greatly appreciate your patience!
Feb 21, 14:04 PST
Monitoring - The performance issues with the Dashboard and Point of Sale are showing signs of improvement. Thank you for your patience while our engineers resolve these issues. We will update once more once everything is fully back.
Feb 21, 13:27 PST
Identified - We've identified the root cause for the outages to Point of Sale and Dashboard and are working quickly to restore services.

In the meantime, any payments taken are still being collected but will be delayed in showing in your balance on the Dashboard or app because of the servers being down. Thank you all for your patience as we work to get everything back up.
Feb 21, 13:12 PST
Investigating - We're fielding reports of the Dashboard and Point of Sale being down stating server issues.

We're currently working with engineering to resolve this as soon as possible. We'll be back to update here once we know more.
Feb 21, 12:56 PST
Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

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