Square status - Canada

All Systems Operational
Money & Transfers Operational
Payment Acceptance Operational
Developer Services Operational
Appointments Operational
eCommerce Operational
Customer Management Operational
Team Management Operational
Phone Support Operational
Square Register Operational
Square Terminal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 30, 2020

No incidents reported today.

Sep 29, 2020

No incidents reported.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020
Resolved - The issues impacting our Support Center earlier today have been fully resolved.

Thank you for your patience and understanding.
Sep 23, 10:46 PDT
Identified - Our Engineering Team has identified the root cause of the issues impacting Square's Support Center and are implementing a fix.

In the meantime, if you're unable to locate a specific Support Center article for an issue that you need help with, please feel free to contact our Support Team for help: squ.re/contactus.
Sep 23, 10:23 PDT
Investigating - We're currently investigating reports of issues related to viewing certain articles within the Support Center at squareup.com/help/ca.

We'll be back with an update as soon as we have more information. Thanks for your patience while we dig into this!
Sep 23, 09:43 PDT
Sep 22, 2020

No incidents reported.

Sep 21, 2020
Resolved - The system is now stable. Thank you for hanging in there with us!
Sep 21, 03:35 PDT
Monitoring - We're beginning to see the recovery of payments acceptance and we'll continue to monitor as our Engineers work to ensure that the fix will completely resolve the issue.

Thank you for your continued patience!
Sep 21, 03:24 PDT
Update - We are actively working towards implementing a fix for Visa payments being declined and Instant Transfers. Thank you for hanging in there with us!
Sep 21, 02:52 PDT
Identified - Our Engineering team is working to identify the cause of issues regarding Visa payments being declined and Instant Transfers.

We will continue to push new updates out on issquareup.com. Thank you for your continued patience.
Sep 21, 02:33 PDT
Investigating - We're receiving reports that Visa payments are being declined. Instant Transfers are also affected.

We'll post more updates and details as they come along. Thanks for being patient with us and we're doing all we can to get everything back up and running.
Sep 21, 02:12 PDT
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.