Resolved -
The issue with Amazon Web Services that prevented our Customer Success team from accepting calls is fully resolved. In addition, our Customer Success Advocates followed up with all sellers who requested a callback during the downtime from earlier today.
Sorry again for the disruption, and thank you for your patience as our team members caught up.
Aug 19, 12:15 PDT
Monitoring -
Good news! Amazon Web Services is recovering and our Customer Success team is accepting calls again. We'll continue to keep a close eye on this issue as our operations return to normal.
Our Customer Success Advocates are returning all callback requests as quickly as possible. If you have a general question, we suggest having a look at our Support Center: squareup.com/help, and Seller Community: sellercommunity.com.
Thank you for your patience as we work to get back up-to-speed.
Aug 19, 11:46 PDT
Identified -
Our phone service partner, Amazon Web Services, informed us that they’re experiencing a service issue, which is preventing calls from coming through to our Customer Success team.
We're working with all parties involved to get our phone lines back to where they should be.
In the meantime, please refer to our Support Center: squareup.com/help, and Seller Community: sellercommunity.com, for assistance.
Very sorry for the disruption today—we'll circle back with another update as soon as more details become available.
Aug 19, 11:19 PDT
Update -
Our engineering teams are still working to gather more information on what's causing issues with our phone support connections.
Please continue to visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forums.
Aug 19, 10:54 PDT
Investigating -
Phone support is unavailable at this time due to connection issues.
We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our customer forums.
We'll be back with an update as soon as possible. Thanks for your patience!
Aug 19, 10:21 PDT
