Square status - Canada

Update - Our engineers have identified the issue and are currently working to resolve this as quickly as possible. We thank you for your continued patience. We'll be back with further updates as they come to hand.
Dec 01, 2022 - 09:26 PST
Update - Our team is continuing to work on restoring SMS notifications for Messages sent through Square Messages.

Previous SMS issues with other Square services have been fully resolved.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 18:37 PST
Update - Our team is continuing to work on restoring SMS notifications for multiple Square services. Services currently impacted are Square Invoices and Messages sent through Square Messages.

Digital Receipts, Appointments, Loyalty and Square Online order SMS notifications are working again.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 18:28 PST
Update - Our team is continuing to investigate issues sending SMS notifications from Square products.

Services potentially impacted are Square Loyalty, Invoices, Messages sent through Square Messages.

Digital Receipts, Square Appointments and Square Online order SMS notifications are working again.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 17:03 PST
Update - Our team is continuing to investigate issues sending SMS notifications from Square products.

Services potentially impacted are Square Loyalty, Invoices, Messages sent through Square Messages and Square Online order updates.

Digital Receipts and Square Appointments SMS notifications are working again.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 16:49 PST
Update - Our team is continuing to investigate issues sending SMS notifications from Square products.

Services potentially impacted are Square Loyalty, Appointments, Invoices, Messages sent through Square Messages, and Square Online order updates.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 16:24 PST
Update - Our team is continuing to investigate issues sending SMS notifications from Square products.
Services potentially impacted are Square Loyalty, Appointments, Invoices, Digital Receipts, Messages sent through Square Messages, and Square Online order updates.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 16:14 PST
Identified - Our team is continuing to investigate issues sending SMS notifications from Square products.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 16:03 PST
Transfers Operational
Payment Acceptance Operational
Appointments Operational
Square for Retail Operational
Marketing Operational
SMS Messages Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 1, 2022

Unresolved incident: Degraded Performance: Square Messages.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022
Resolved - We have confirmed the disruption affecting Network Connectivity on Square Register and Terminal has been corrected by our engineers on the latest update. Please make sure to update your Square Register or Terminal to version 6.4b.

We cannot thank you enough for your patience while we worked to get this resolved!

Nov 26, 07:05 PST
Identified - Our engineers have released a fix for network connection issues with Square Register. If you are using Square Register please update to version 6.4 of the Square Register software.

We're continuing to work on a fix for Square Terminal, and appreciate your patience as we work to resolve this issue.

Nov 17, 21:32 PST
Monitoring - Our engineers have released a fix to resolve the issue impacting Square Register and Square Terminal. We will continue monitoring the progress of the fix until fully resolved. We appreciate your patience as we work to repair this issue. We will be sure to provide additional updates as we receive them.
Nov 17, 08:34 PST
Identified - Our engineering team have identified the issue causing network disturbance with some Square Registers and Square Terminals. They are working on getting a fix in place and will update you as soon as the issue is fully resolved.
In the meantime, if you are experiencing a network issue with your Register or Terminal, please follow the troubleshooting steps below.

Thanks again for your patience.

Nov 15, 08:55 PST
Investigating - If you are experiencing network issues with your Square Register or Square Terminal, please run through the troubleshooting steps below and ensure you meet the network requirements listed in the articles. Please do not factory reset your device*

Square Terminal: https://squareup.com/help/article/6180
Square Register: https://squareup.com/help/article/6537

Thank you for your patience while our engineers continue to work on a fix for this issue.

Nov 9, 10:36 PST
Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022
Resolved - Our payment processing partner has resolved the earlier disruption that resulted in some Interac payments being declined at point of sale. We understand how important it is never to miss a sale, and our Engineering team is actively working with our partner on how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue
Nov 20, 23:02 PST
Update - Our payment processing partner is experiencing a disruption which is resulting in some Interac payments being declined at point of sale. We understand how important it is never to miss a sale, and our team is keeping in touch with our partner as they work on a fix. If you experience any issues processing payments, we recommend attempting to process the payment again. Thanks for your patience as we work to resolve this issue.
Nov 20, 22:17 PST
Investigating - Our payment processing partner is experiencing a disruption which is resulting in some payments being declined at point of sale. We understand how important it is never to miss a sale, and our team is keeping in touch with our partner as they work on a fix. If you experience any issues processing payments, we recommend attempting to process the payment again. Thanks for your patience as we work to resolve this issue.
Nov 20, 22:08 PST
Resolved - We’ve confirmed with our banking partner that the maintenance has now been completed, and Interac payment acceptance has returned to normal.
We apologise for any inconvenience this may have caused, and thank you for your patience.

Nov 20, 03:53 PST
Investigating - Our downstream processing partner is performing maintenance resulting in some Interac payments being declined. We recommend accepting physical card payments with the dip or tap function until this maintenance is complete. We understand how important it is never to miss a sale, and our team is keeping in touch with our partner as they work on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 20, 00:31 PST
Nov 19, 2022
Resolved - The disruption with Square Terminal and Cash Management has been resolved. We appreciate your patience as our engineers worked to resolve this.
Nov 19, 14:45 PST
Identified - We have identified an issue with Square Terminal where some sellers are experiencing an error when trying to enable the Cash Management Setting.

If you need Cash Management enabled, please perform a factory reset on your Terminal, which will fix this issue. Before performing a reset, please ensure:

- You do not have offline payments pending
- You know your WiFi password and Square account login details
- You have the time to perform the reset, which may take 10-15 minutes

Thanks for your patience while we work on a fix for this issue.

Nov 17, 19:34 PST
Investigating - We are currently receiving reports of Square Terminal users experiencing an error when trying to enable the Cash Management Setting. We are working closely with our Engineering teams to determine a cause and deploy a fix.

We will be back soon with another update.

Nov 17, 13:41 PST
Resolved - We can confirm that the disruption affecting Square Online has now been fully resolved.

Thank you for your continued patience while we worked to resolve this issue.

Nov 19, 11:50 PST
Investigating - We are currently seeing reports of some sites experiencing checkout failing due to slow loading times. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 18, 11:52 PST
Nov 18, 2022
Resolved - We can confirm that our team has found and deployed a fix for this incident. You should no longer experience freezing during the Online Booking process for Appointments.

We appreciate you sticking with us while we worked towards a resolution.

Nov 18, 10:21 PST
Update - We are continuing to work on a fix for this issue.
Nov 15, 08:55 PST
Identified - .
Nov 15, 08:54 PST
Update - Thank you for bearing with us as our engineers continue to work on solving this issue.
If you do experience a freeze during the process of an Appointments Online Booking, please follow the troubleshooting suggestion listed below.

Nov 15, 06:29 PST
Investigating - We are experiencing freezing issues at the end of the Appointments Online Booking process. Our engineering team is working on getting this resolved as quickly as possible.

As a temporary workaround, please try refreshing your browser when seeing this issue.

Thank you for your patience.

Nov 14, 10:07 PST
Nov 17, 2022
Resolved - We've resolved the earlier issues where a small number of sellers saw issues with fulfilment settings on Square Online. Thanks for your patience as our engineers worked on a fix.
Nov 17, 19:47 PST
Investigating - We currently experiencing a disruption that could be affecting fulfillment settings on Square Online. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 17, 14:09 PST
Resolved - We've resolved the earlier issue we saw related to incorrect information displaying on some sellers' Square dashboards. We recommend that impacted sellers refresh their web browsers and clear their web browser cache.

Thanks for your patience as our engineers worked to resolve this issue.

Nov 17, 16:36 PST
Update - We're continuing to investigate reports from some sellers related to incorrect information displayed on their Square dashboards. We recommend that impacted sellers refresh their web browsers and clear their web browser cache.

We'll provide further updates as they come to hand, thanks for your patience as our engineers work to resolve this issue.

Nov 17, 16:15 PST
Investigating - We're currently investigating reports from some sellers related to incorrect information displayed on their Square accounts. We'll provide further updates as they come to hand, thanks for your patience as our engineers work on resolving this issue.
Nov 17, 15:27 PST