Square status - Canada

All Systems Operational
Payments Operational
Point of Sale Operational
Dashboard Operational
Phone Support Operational
Invoices Operational
Appointments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 24, 2019

No incidents reported today.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019
Resolved - Our phone operations are back up-to-speed! Thank you again for your patience as our Saint Louis colleagues weathered the storm.
May 21, 17:46 PDT
Identified - Due to severe weather conditions in the Saint Louis, MO area, we are sending our Saint Louis colleagues home for their safety. As result, some sellers may experience longer wait times while calling in this afternoon.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or sellercommunity.com for access to our seller forums. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience and understanding as we support our employees during severe weather, and if you're in the area, please stay safe.
May 21, 16:00 PDT
May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019
Resolved - Thank you for your patience with us as we worked to resolve the earlier incident impacting device codes. All device codes are working normally.

If you were logged out of your app, use the same device code to sign back in to the corresponding tablet or mobile device. Your Device Code can be found on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

We recognize that any disruption to your business operations is less than ideal, and sincerely apologize for the trouble this incident may have caused. Thanks for sticking with us.
May 18, 02:01 PDT
Monitoring - Our Engineering Team has implemented a fix, and we are monitoring the results. If you were logged out of your app, you can use the same device code to sign into the corresponding tablet or mobile device.

You can find your Device Code on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

If you're using Square Point of Sale you can create a new Device Code by following the steps in this article: https://squareup.com/help/ca/en/article/5586
May 17, 17:59 PDT
Identified - Our Engineering team has identified the issue and are working hard to implement a fix. If you've been logged out of your app, you can use the same device code to sign into the corresponding tablet or Mobile Device.

You can find your Device Code on the Square Dashboard. Once you're signed into your account, select Account & Settings > Business > Devices. From here you can view the device codes for all of your Square apps.

If you're using Square Point of Sale you can create a new Device Code by following the steps in this article: https://squareup.com/help/ca/en/article/5586
May 17, 17:46 PDT
Update - Our Engineering team is working hard to identify the root cause of this issue. If you've been logged out of your app, you can use the same Device Code to sign back in.

If you're using Square Point of Sale you can find your Device Code by following the steps in this article: https://squareup.com/help/ca/en/article/5586
May 17, 17:24 PDT
Investigating - We are investigating reports of sellers being logged out of the Point of Sale app. This issue impacts sellers using device codes to sign into their account. We will provide another update as soon as we have additional information.
May 17, 17:01 PDT
May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.