Square status - Canada

Performance Issues: Delayed Transfers
Incident Report for Square CA
Resolved
The delays with Transfers have been resolved and they're back up to speed. While there still may be a delay in transfers being reflected on your bank statement, funds should arrive to your bank account Monday, August 10.

Thank you for your patience and understanding.
Posted Aug 07, 2020 - 20:59 PDT
Monitoring
Thanks for your patience while our Payments Engineering team implemented a fix for delayed transfers. We’ve confirmed that delayed transfers from Thursday, August 6th will be sent to your linked bank account on Monday, August 10th.

We know that receiving your funds on time is critical to your business, and we apologize for any disruptions this caused.
Posted Aug 07, 2020 - 11:30 PDT
Update
Our Payments Engineering has identified the issue with yesterday’s delayed transfers and are working diligently towards a fix.

We will post an update again shortly.
Posted Aug 07, 2020 - 07:53 PDT
Update
We're continuing to investigate reports of delayed transfers from Thursday, August 6th. Our Payments engineering team is working to implement a solution.

We're also experiencing higher than expected wait times on our phone lines. Our Customer Success Advocates are working diligently to assist our sellers over the phone.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

Thank you for your patience. We'll have another update soon.
Posted Aug 07, 2020 - 06:33 PDT
Investigating
We're investigating reports of delayed transfers from Thursday, August 6th.

We'll post more updates as we receive them while our Payments engineering team works to implement a solution.

Sincere apologies for the disruption.
Posted Aug 07, 2020 - 06:13 PDT
This incident affected: Money & Transfers and Phone Support.